FAQ

Frequently Asked Questions

Customers

How much does a bike weigh?


Mule: 70 lbs Storm: 75 lbs




How long does it take to get my bike?


Orders typically ship within 48 hours via UPS Ground. Western states shipping is typically 2-3 days. Eastern states shipping is typically 4-5 days. All orders will receive a confirmation email with tracking number.




Can I come see a bike in person?


Yes! Our headquarters are located in Northern Utah. Our address is 1689 W 2550 S, Ogden, Utah 84401. Please contact us for a dealer near you.




Do you offer a military or law enforcement discount?


Yes! Please send your official ID to info@bakcou.com and we will email you back a coupon code.




What kind of distance can I expect to get?


A good rule of thumb is two miles per amp hour. However, there are many variables. Please click the link below to learn more: https://www.bakcou.com/ebike-range-explained




Does it come with a charger?


Yes, it does. Mule: 2 amp charger Storm: 5 amp charger Additional chargers are available on our accessories page.




How fast does a Bakcou eBike go?


1,000 Watts can 30mph and a 750 Watt eBike can go 25mph.





Dealers


BAKCOU

1689 W 2550 S

Ogden, Utah 84401

(844) 227-1096

info@bakcou.com

Current Customer Resources

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