Frequently Asked Questions
How much does a bike weigh?
Mule: 70 lbs
How long does it take to get my bike?
Orders typically ship within 48 hours via UPS Ground. Western states shipping is typically 2-3 days. Eastern states shipping is typically 4-5 days. All orders will receive a confirmation email with tracking number.
Can I come see a bike in person?
Yes! Our headquarters are located in Northern Utah. Our address is 1689 W 2550 S, Ogden, Utah 84401. Please contact us for a dealer near you.
Do you offer a military or law enforcement discount?
Yes! Please send your official ID to firstname.lastname@example.org and we will email you back a coupon code.
What kind of distance can I expect to get?
A good rule of thumb is two miles per amp hour. However, there are many variables. Please click the link below to learn more:
Does it come with a charger?
Yes, it does.
How fast does a Bakcou eBike go?
1,000 Watts can 30mph and a 750 Watt eBike can go 25mph.