Refund policy

REFUND POLICY APPLIES TO APPAREL AND ACCESSORIES. FOR EBIKES AND SCOOTERS, PLEASE REFER TO OUR 30-DAY NO RISK PURCHASE PROGRAM.

Bakcou accepts returns up to 30 days after you receive your purchase. Items must be in the same condition that they were received to be eligible for return. A 15% restocking fee will be applied to your refund and you are responsible for shipping. Receipt or proof of purchase is also required for returns. 

To initiate a return, contact us at info@bakcou.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items returned without prior approval will not be accepted. 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon receipt. If your order is damaged, defective, or incorrect, please contact Bakcou immediately so that we can evaluate the issue and correct your order. See our Warranty Policy for further information about damaged and defective items.

EXCHANGES

For exchanges, please contact us at info@bakcou.com.

REFUNDS

We will notify you upon receipt and inspection of your return. If approved, an automatic refund minus the 15% restocking fee will be applied to your original payment method. Please allow adequate time for your bank or credit card company to process and post the refund.

PROMOTIONAL ITEMS

In the event of a product return, Bakcou promotional items received with your purchase must also be returned and a 15% restocking fee will be assessed. If you choose to keep any of the promotional items, the MSRP value of the promotional items will be deducted from your refund.

Above policies apply only to Bakcou apparel and accessories. For eBike and scooter returns, please refer to our 30-Day No Risk Purchase Program.

If you purchased apparel or accessories through a Bakcou Authorized Dealer, please work with the dealer that you purchased from and they will assist you with your return.